The purpose of this Privacy Policy (hereinafter – the Policy) is to inform you (the data subject) about how your personal data is collected, used and stored when you use the services available on the website lukoff-trans.lv (hereinafter – the website) (hereinafter – the Services).
1. Personal data
Personal data is processed in order to provide you with services of the highest quality, individual service and personalised offers in line with your choice, needs, order, the contracts concluded or the requirements of the law.
Personal data means any information that identifies a person or can reasonably be used to identify a person (hereinafter – Personal Data).
The controller of the Personal Data is SIA "Lukoff Trans Logistic" (hereinafter – Lukoff), unified registration number: 40103367009, legal address: Lubānas iela 78B, LV-1073, telephone +371 29 636 098, e-mail info@lukoff-trans.lv.
Within the framework of the applicable laws, Lukoff ensures the confidentiality of Personal Data and takes appropriate measures to protect Personal Data against unauthorised access, unlawful processing or disclosure, accidental loss, destruction or alteration.
Personal Data is processed in accordance with this Privacy Policy and the data protection laws in force, including the Personal Data Processing Law and the General Data Protection Regulation (2016/679).
By using the lukoff-trans.lv website and the Services, you agree to this Privacy Policy and confirm that you have read and understood its terms, and you agree that Lukoff processes your Personal Data.
Lukoff may make changes or additions to this Policy. The current, updated version will be published on the lukoff-trans.lv website.
Lukoff's contact details for matters related to data processing: info@lukoff-trans.lv, +371 29 636 098.
2. Categories of personal data, purpose and legal basis
Personal Data is mainly collected from the data subject in order to provide appropriate, high-quality and complete services, depending on the type of service provided. The categories of Personal Data that Lukoff may collect and process are, for example: first name, surname, username, personal identity number, date of birth, the number of an identity document (passport, ID card) and other information, age, address, e-mail address, information about the services subscribed to or the products purchased (the content of the service, additional services, the address where the service is provided, etc.) and the related static IP address, domain name or device serial number, billing information (address, number, etc.), and so on, as well as data we obtain as a result of the use of the website and from you, for example in e-mail correspondence or during a telephone conversation in connection with the service.
Personal Data is processed on the basis of:
- your consent as the Data Subject;
- the need to conclude or perform a contract, and to take the necessary steps at your request before concluding a contract, which forms the basis for the data processing;
- the need to provide the Service and ensure its quality;
- the legitimate interests of Lukoff arising from the obligations existing between Lukoff and the data subject, from a concluded contract or from the law.
Lukoff's legitimate interests are:
- to improve the provision of services, to develop them and to ensure full communication;
- to provide appropriate and suitable services in line with the interests of customers;
- to check and verify the identity of the customer;
- to provide services in accordance with the requirements of the law;
- to ensure the performance of contractual obligations;
- to keep customers' applications and submissions and notes about them, including those made orally, by telephone or on the website;
- to survey customers about Lukoff's activities and the quality of its services;
- to protect its legal interests;
- to control access to Lukoff's premises and to ensure the security of its infrastructure, employees and customers, including preventing, detecting and investigating threats to property or to people's health.
3. Retention period
Personal Data is processed for as long as is necessary for the purpose of its processing, i.e. for as long as you use the Services, or until you withdraw your consent, if your personal data is processed on the basis of that consent.
A longer retention period for Personal Data is permissible and may be applied in order to comply with legal requirements on the minimum period for keeping documents or information, or to protect our legitimate interests or those of third parties.
When the retention period for Personal Data ends, the Personal Data is deleted or made inaccessible or unidentifiable.
4. Transfer of personal data
Personal Data may be transferred to competent state or municipal institutions or law enforcement authorities at their request, as well as in order to defend our rights and legitimate interests.
Personal Data may be transferred to third parties within the framework of a concluded contract in order to perform a function necessary for the performance of the contract, for example for insurance, where other service providers need to be involved to improve the service provided to the customer.
Personal Data may only be transferred to the extent necessary and sufficient, in accordance with the requirements of the law and for justified, objective reasons.
5. Rights of the data subject
You may at any time exercise the following rights established by law to influence the processing of your Personal Data:
- Right of access to your data: you have the right to request access to all of your data and to receive copies of your Personal Data in a format of your choice.
- Right to rectify inaccurate data: if you notice that we hold inaccurate information containing your Personal Data, you have the right to request that we correct the inaccurate or incomplete Personal Data.
- Right to be forgotten: you may request that your Personal Data be deleted if it is no longer needed for the purpose for which it was collected, if you believe that its processing is unlawful, or if it must be deleted for us to comply with requirements laid down by law.
- Right to restrict processing: you have the right to have the processing of your Personal Data restricted if you contest the accuracy of the Personal Data we hold; if you believe that the processing of your Personal Data is unlawful; if you believe that we do not need your Personal Data but you need it to establish or defend your legal claims; or if the right to data protection outweighs our legitimate interests.
- Right to receive information: you have the right to receive information if your Personal Data has been disclosed to third parties, or if your Personal Data has been corrected, deleted or its processing restricted.
- Right to data portability: if your Personal Data is processed by automated means on the basis of your consent or a contract with us, you may ask us to provide it to you in a structured, commonly used and machine-readable format, and to request that your Personal Data be transmitted to another controller. Please note, however, that you have the right to have your Personal Data transmitted to another controller only where this is technically feasible.
- Right to object: you have the right to object to certain processing of your Personal Data (for example, to processing for marketing purposes).
- Right to withdraw your consent: if your Personal Data is processed on the basis of your consent, you have the right to withdraw it at any time by contacting us.
- Opting out of marketing information: you also have the right to opt out of communications from us about information that we consider to be of interest to you. You can exercise this right at any time by contacting us.
If you have any questions about the protection of your Personal Data, please contact us using the contact details found on the website or in this Policy.
You have the right to lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija) if you believe that your Personal Data is being processed incorrectly or that your rights as a data subject have been violated. Information and a sample complaint are available at – https://www.dvi.gov.lv/lv/iesniegumu-paraugi
6. Cookies used
A cookie is a small text file that is created and stored on your device when you visit a website. It “remembers” your actions, settings and choices in order to make our website easier to use.
Cookies are used to process the history of website use, to diagnose problems and faults in how the website works, to collect statistics on user habits and browsing experience, and to ensure that the functionality of our website can be used fully and conveniently, allowing us to give you the best possible experience when you visit our website.
All information collected by persistent cookies is anonymous and cannot be used to identify you as a natural person.
If you do not want to receive cookies, you can set your browser to reject all cookies or to warn you when a cookie is being installed; in that case, however, using our website may be disrupted and made more difficult.
Further information about cookies, and about how they can be managed or deleted, is available at www.aboutcookies.org.